PRIVACY POLICY

Effective Date: 12 August 2026
Business Name: VIKRAM TRADERS AND MOBILES
Address: HOUSE NO 1482, VIKRAM TRADERS, SANASWADI, SHIRUR, PUNE NAGAR ROAD, PUNE, Maharashtra – 412208, India
Mobile: 9132329797
Email: vikram.traders@outlook.com

1. Introduction

VIKRAM TRADERS AND MOBILES (“VIKRAM TRADERS AND MOBILES”, “we”, “us”, or “our”) respects the privacy of individuals who visit our website, purchase our products, communicate with us, submit enquiries, or otherwise interact with our business.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, how we protect it, when it may be shared, and the choices available to you.

VIKRAM TRADERS AND MOBILES may provide mobile phones, mobile accessories, electronic products, customer support, product enquiries, order-related services, and related communications.

We may communicate with customers through telephone, email, WhatsApp, RCS, SMS, website forms, and other appropriate communication channels.

Where our services involve WhatsApp Business or RCS, information may also be processed by the relevant platform providers, technology providers, telecom operators, and service providers according to their own privacy policies and applicable laws.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you interact with VIKRAM TRADERS AND MOBILES, we may collect different categories of information.

2.1 User and Contact Information

We may collect information such as:

Name.
Mobile number.
Email address.
Billing information.
Delivery or service address.
Product enquiry details.
Customer-support information.
Order information.
Information voluntarily provided through forms or communications.

We collect only information reasonably necessary for the relevant business purpose.

2.2 Device Information

When you access our website or digital services, certain technical information may be automatically collected, such as:

IP address.
Browser type.
Device type.
Operating system.
Approximate geographic information derived from technical data.
Website interaction information.
Referring page.
Date and time of access.
Technical logs.

This information may be used to maintain website security, improve performance, troubleshoot technical problems, and understand general usage patterns.

2.3 Cookies

Our website may use cookies and similar technologies.

Cookies are small files or identifiers stored on or associated with your device that can help a website remember preferences, understand usage, and improve functionality.

Some cookies may be necessary for website operation, while others may support analytics or functionality.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

2.4 Message Data

If you communicate with VIKRAM TRADERS AND MOBILES through WhatsApp, RCS, SMS, email, or another communication channel, we may process information contained in those communications.

This may include:

Your mobile number.
Name or profile information made available to us.
Enquiry details.
Order-related information.
Customer-support messages.
Product preferences voluntarily shared by you.
Delivery or service information.
Communication history where necessary for business operations.

We do not request unnecessary sensitive personal information through ordinary messaging channels.

3. Purpose of Data Collection

We collect and process personal information for legitimate business purposes, including:

Processing product enquiries.
Processing orders and transactions.
Providing customer support.
Responding to questions and requests.
Providing product or service information requested by customers.
Sending order confirmations and service notifications.
Coordinating delivery or other services.
Managing customer relationships.
Processing returns, warranty assistance, or complaints.
Improving website performance.
Preventing fraud and misuse.
Maintaining security.
Complying with applicable laws.
Sending permitted promotional communications.
Managing WhatsApp and RCS communications.

We aim to collect information that is relevant and proportionate to the purpose for which it is required.

4. Consent for WhatsApp & RCS Data Processing

Where applicable, VIKRAM TRADERS AND MOBILES may obtain consent or another appropriate legal basis before sending promotional communications through WhatsApp, RCS, SMS, email, or other channels.

By voluntarily providing your mobile number and requesting communication from us, you may receive service-related or requested communications.

Where required, marketing communications will be sent only after obtaining appropriate permission or satisfying applicable legal and platform requirements.

You may request to stop promotional communications at any time by using the available opt-out mechanism or contacting us directly.

The withdrawal of consent for marketing communication does not necessarily affect processing that is required for an existing transaction, order, customer-support request, legal obligation, or other legitimate purpose.

WhatsApp and RCS communications may also be subject to the privacy policies, security practices, and terms of Meta, Google, telecom operators, and other applicable providers.

5. Legal Basis for Processing

Depending on the circumstances, VIKRAM TRADERS AND MOBILES may process personal information based on one or more legally recognised grounds, including:

Consent provided by the individual.
Processing necessary to provide a requested product or service.
Processing necessary to respond to an enquiry.
Compliance with applicable legal obligations.
Legitimate business interests, where permitted by applicable law.
Prevention of fraud, abuse, or security incidents.
Protection or establishment of legal rights.

Where consent is the applicable basis, you may withdraw consent subject to applicable legal and contractual limitations.

Withdrawal of consent does not invalidate processing that was lawfully completed before withdrawal.

6. How We Use Collected Data

Information collected by VIKRAM TRADERS AND MOBILES may be used to:

Respond to customer enquiries.
Process purchases and orders.
Communicate product availability.
Provide customer assistance.
Handle complaints and requests.
Provide warranty or after-sales support.
Coordinate deliveries.
Send transaction-related notifications.
Send permitted promotional communications.
Maintain communication records where reasonably necessary.
Improve our products, services, and customer experience.
Detect and prevent fraudulent activity.
Maintain website and system security.
Meet applicable legal and regulatory requirements.

We do not intend to sell personal information to third parties as a commercial data-broker service.

7. Data Retention & Deletion

VIKRAM TRADERS AND MOBILES retains personal information only for as long as reasonably necessary for the purpose for which it was collected, including applicable business, contractual, tax, accounting, legal, dispute-resolution, warranty, and compliance requirements.

Different categories of information may have different retention periods.

For example, transaction and invoice information may need to be retained for longer periods to comply with accounting, taxation, audit, or legal requirements.

Where information is no longer required and there is no legal reason to retain it, we may delete, anonymise, or securely dispose of it.

Customers may request deletion of personal information, subject to legal, contractual, security, and other applicable limitations.

8. Data Sharing with Third Parties

VIKRAM TRADERS AND MOBILES may share or disclose information with third parties where reasonably necessary to provide services, operate our business, comply with law, or protect legitimate interests.

Meta / WhatsApp

If WhatsApp is used for customer communication, relevant information may be processed by Meta and its applicable service infrastructure.

Google / RCS Providers

Where RCS services are used, relevant information may be processed through Google, telecommunications providers, RCS service providers, or other infrastructure providers involved in delivering the communication.

Telecom Operators

Mobile numbers and communication metadata may be processed by telecommunications operators as necessary to deliver RCS, SMS, or other communications.

Service Providers

We may use third-party providers for hosting, technology, payment processing, logistics, customer support, analytics, security, communication, and other business functions.

Legal Authorities

Information may be disclosed where required by applicable law, court order, government authority, regulatory requirement, fraud investigation, or legal process.

Third-party providers may process information under their own applicable privacy policies and contractual obligations.

9. Security Measures & Encryption

VIKRAM TRADERS AND MOBILES takes reasonable organisational, technical, and administrative measures to protect personal information against unauthorised access, misuse, loss, alteration, disclosure, or destruction.

Security measures may include access controls, authentication procedures, restricted access, secure systems, monitoring, data-minimisation practices, and appropriate technical safeguards.

Where communication platforms provide encryption or other security mechanisms, communications may benefit from those platform-level protections.

However, no internet, telecommunications, website, or electronic communication system can be guaranteed to be completely secure.

Customers should avoid sending passwords, OTPs, payment PINs, banking credentials, or other highly sensitive information through ordinary chat messages.

If we become aware of a security incident affecting personal information, we will take appropriate steps consistent with applicable law.

10. Cookies & Tracking Technologies

Our website may use cookies, pixels, analytics technologies, log files, or similar technologies.

These technologies may help us:

Keep the website functioning.
Remember preferences.
Understand website traffic.
Identify technical problems.
Improve website performance.
Measure the effectiveness of permitted communications.
Protect the website against misuse.

Third-party analytics or technology providers may place their own cookies or similar technologies where applicable.

You can manage cookies through your browser or device settings. Certain functions may not work properly if essential cookies are disabled.

11. Data Transfer & Storage (India-based)

VIKRAM TRADERS AND MOBILES operates from Maharashtra, India, and aims to manage business and customer information in accordance with applicable Indian legal requirements.

However, certain technology, communication, hosting, analytics, payment, or platform providers may process information through infrastructure located outside India or across multiple jurisdictions.

For example, WhatsApp, RCS, cloud, analytics, payment, and other third-party infrastructure may involve processing outside the physical premises of VIKRAM TRADERS AND MOBILES.

Where information is transferred or processed by third-party providers, such processing will be subject to applicable contractual, technical, organisational, and legal safeguards to the extent required by applicable law.

12. User Rights (Access, Correction, Deletion)

Subject to applicable law, individuals may have rights relating to their personal information, including the right to:

Request access to personal information held by us.
Request correction of inaccurate information.
Request deletion of information where legally permissible.
Withdraw consent where processing is based on consent.
Request cessation of permitted promotional communications.
Raise a privacy-related complaint or concern.

To exercise a privacy request, contact VIKRAM TRADERS AND MOBILES using the contact information provided below.

For security purposes, we may need to verify your identity before processing certain requests.

We may refuse or limit a request where permitted or required by applicable law, including where information must be retained for legal, regulatory, accounting, security, fraud-prevention, or dispute-resolution purposes.

13. Policy for Children

Our services are not intentionally directed toward children in circumstances where parental or guardian consent is legally required.

We do not knowingly seek unnecessary personal information from children.

If a parent or legal guardian believes that a child has provided personal information to VIKRAM TRADERS AND MOBILES without appropriate consent, they may contact us and request review or deletion where legally permissible.

Where a product purchase or service requires an adult’s participation, the transaction should be completed by an appropriate adult or authorised representative.

14. Third-Party Websites and Services

Our website or communications may contain links, references, integrations, or information relating to third-party websites and services.

These third parties operate independently and may have their own privacy policies and terms.

VIKRAM TRADERS AND MOBILES is not responsible for the privacy practices of third-party websites that we do not control.

Customers are encouraged to review the privacy policies of third-party platforms before submitting personal information to them.

15. Marketing and Promotional Communications

Where legally permitted and where applicable consent or another lawful basis exists, VIKRAM TRADERS AND MOBILES may send promotional communications about products, offers, services, events, or other relevant business information.

Marketing communication may be sent through WhatsApp, RCS, SMS, email, telephone, or other communication channels.

We intend to follow applicable Meta/WhatsApp Business policies, RCS requirements, telecom regulations, and applicable anti-spam and consent requirements.

Customers can request to opt out of promotional communications.

Even after opting out of marketing communication, you may continue to receive essential transactional or service communications related to purchases, enquiries, support, security, or legal obligations.

16. WhatsApp and Meta Compliance

Where VIKRAM TRADERS AND MOBILES uses WhatsApp Business services, communications are intended to comply with applicable Meta and WhatsApp Business requirements.

We will not knowingly use WhatsApp communication for unlawful activities, deceptive practices, phishing, harassment, prohibited content, or unauthorised bulk messaging.

Where applicable, customers will be provided with appropriate options to manage promotional communications.

WhatsApp is operated by Meta and is independent of VIKRAM TRADERS AND MOBILES. Meta’s own privacy practices and terms may apply to information processed through WhatsApp.

17. RCS Compliance

Where RCS communication is used, VIKRAM TRADERS AND MOBILES intends to follow applicable RCS, telecom operator, messaging-provider, and platform requirements.

RCS communications may include transactional notifications, customer-service messages, requested product information, and permitted promotional content.

The delivery and functionality of RCS messages may depend on the customer’s device, messaging application, telecom operator, network connection, geographic availability, and platform support.

RCS is a third-party communication technology and is not exclusively controlled by VIKRAM TRADERS AND MOBILES.

18. Updates to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business operations, legal requirements, or communication platforms.

When changes are made, the revised Privacy Policy will be published with an updated effective date.

Customers are encouraged to review this page periodically.

Where required by applicable law, we may provide additional notice regarding material changes.

19. Governing Law (India)

This Privacy Policy shall be governed by and interpreted according to the laws of India.

Privacy-related matters shall be handled in accordance with applicable Indian data-protection, consumer-protection, information-technology, telecommunications, and other relevant laws and regulations, as applicable from time to time.

Any dispute arising in connection with this Privacy Policy shall be subject to the jurisdiction of competent courts in Maharashtra, India, subject to applicable law and the rights available to individuals under applicable legislation.

20. Contact Information

If you have questions about this Privacy Policy, want to request access, correction, or deletion of personal information, wish to withdraw permitted marketing consent, or want to raise a privacy complaint, please contact:

VIKRAM TRADERS AND MOBILES
HOUSE NO 1482, VIKRAM TRADERS,
SANASWADI, SHIRUR, PUNE NAGAR ROAD,
PUNE, Maharashtra – 412208, India

Mobile: 9132329797
Email: vikram.traders@outlook.com

We will make reasonable efforts to review and respond to privacy-related requests within the timeframe required by applicable law.

End of Privacy Policy

Privacy policy